In compiling this report, Gartner, the world’s leading information technology research and advisory firm, analysed vendors across all regions, employer sizes, and service-delivery models – evaluating their ability to execute and completeness of vision. Given complex regulatory requirements and employee volumes varying across countries, no true global payroll solution exists. To improve efficiency and performance, HR technology leaders must balance integration, emerging technology trends and risk management in their selection process. Innovative in its deployment of technologies to support the modern, tech-augmented agents, Comdata offers a plethora of technician tools within its Collaboration Suite. Technologies that enable enhanced process automation and operations management are also included, which Gartner note as considerable strengths. Unfortunately, the BPO lacks experience in managing customer-facing digital channels compared to its rivals.
- Tencent distinguishes itself through an emphasis on cloud-native services that support both its commercial cloud business and other business groups within Tencent Holdings.
- Organizations do best with GCP when they embrace Google’s approach to cloud architecture and leverage Google’s innovations in big data and AI, Gartner said.
- In late 2023, parent company Alibaba Group scrapped its plan to spin off Alibaba Cloud into a new independent company.
- Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
- The 2015 Magic Quadrant Study for Business Process Outsourcing (BPO) evaluates the capabilities of 12 vendors of payroll services.
- Key growth drivers for the Seattle-based company include database and analytics services, as well as AI and machine learning.
This Magic Quadrant evaluates the capabilities of 11 key providers of payroll business processing outsourcing services around the globe. Buyers of payroll BPO services should use it to identify and assess those providers that can best support their payroll administration needs. Unlike other companies that provide a cobbled-together set of services and solutions, Paychex offers end-to-end software spanning recruiting to retirement, built around a single source of real-time employee data. All backed by more than 40 years of stability and innovation, and supported by our unrivaled, flexible service model. It’s the beginning of a better conversation about what HCM can mean to your business and its people. Gartner recently evaluated the strengths and weaknesses of the top vendors and named Paychex a Leader in their 2015 Magic Quadrant for Payroll BPO Services.
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Nevertheless, the analyst suggests that the outsourcer could have taken more lessons from its pandemic response. Supporting clients across 14 different industries, Alorica receives specific recognition in the Magic Quadrant report for its response to the COVID-19 pandemic. Gartner praises its newfound agility, enhanced WFH solution, and business continuity plans, alongside the BPO’s ability to build “positive” employee experiences, which has resulted in top-notch talent development and retention.
- More than 5 million employees across 120,000 ADP clients are using the ADP Mobile Solutions app to access their payroll, W-2 forms and other HR and benefits information on mobile devices.
- Employers and thought leaders around the world are embracing ADP’s proven, innovative approach to Payroll Outsourcing.
- The deal increased its capacity to 167,000 employees working for clients across 18 different industries.
- The Chinese cloud company maintains a special focus on serving multinationals operating in China and Chinese enterprises expanding overseas.
The world’s largest software company ranks No. 1 for vision on Gartner’s Magic Quadrant for Strategic Cloud Platform Services and No. 2 for execution. Headquartered in Stockholm, Sweden, Transcom is disrupting the BPO space with a series of recent acquisitions and expansion activities in recent years. As such, the company has bolstered its worldwide presence and offers “well-rounded” capabilities.
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Such activities may include supporting technology implementations and integrations, infrastructure management, and reporting, alongside contact handling across various channels. Evaluating the service of 17 prominent operators in the space, Gartner identifies ten market leaders. As contact centers struggle to meet increasing contact volumes, many companies are turning to outsourcers to deliver customer service experiences. From the world’s most open skills intelligence foundation to AI that amplifies human capabilities – we’ve got you covered. Workday Human Capital Management (HCM) adapts to what comes next so you’re ready for your best performance yet.
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The Austin, Texas-based software and cloud giant ranks No. 4 on Gartner’s Magic Quadrant for both execution and vision. Interested in increasing sales and growing your business, Sales and Marketing Directors tell us that being in the right the Gartner Magic Quadrant has helped move their businesses to the next level. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. This product is very easy to self-learn; upon being hired at my company, I was concerned that I would not be able to learn our new HRIS because there was no one at my company to teach me as the last person left unexpectedly from my company back in June. Huawei Cloud ranks near the bottom of the pack for both vision and execution on Gartner’s Magic Quadrant for Strategic Cloud Platform Services.
A common HR & payroll outsourcing (BPO) mistake – Wrong perception of organisational change
The third leader with its headquarters in India, Tech Mahindra is expanding with 28 operations centers in 15 countries. Yet, despite its size, Gartner lauds the BPO for its “effective” internal collaboration – which is a critical differentiator at a time when many companies strive to increase enterprise connectivity. The market analyst also highlights Tech Mahindra’s digital-first solutions and keen market awareness as prominent strengths. The deal increased its capacity to 167,000 employees working for clients across 18 different industries.
We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision. See how the vendor space has evolved through the years to better understand overall trends and upstarts.
Gartner defines a customer service business process outsourcer (BPO) as a third party handling delegated customer service-related activities to assist clients. In doing so, the analyst isolates the strengths and cautions of global BPO players, enabling companies to whittle down their prospects and pinpoint leaders in the field. We are a team of former senior Gartner analysts who’ve written and reviewed hundreds of Magic Quadrants such as the Payroll Services MQ. We have an in-depth understanding of the factors for Magic Quadrant success and are uniquely placed to give tangible advice that will add value when responding to the BPO Magic Quadrant. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more.
The Redmond, Wash.-based company’s vast global partner channel makes it a logical choice for small to midsize customers worldwide. While maintaining a leading global IaaS and PaaS market share of over 40%, https://adprun.net/who-are-adp-s-main-competitors/ Gartner said AWS has continued to expand in a consistently profitable way. Key growth drivers for the Seattle-based company include database and analytics services, as well as AI and machine learning.
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About 2.7 million employees across 70,000 ADP clients are using the highly popular ADP Mobile Solutions app to access their payroll, W-2 forms and other HR and benefits information on mobile devices. “Our relentless focus on developing HCM products and services for organizations of all sizes has enabled us to continue growing our business, while also enhancing and simplifying the end-user experience through our innovative solutions.” “For more than six decades, ADP has helped some of the world’s largest companies, government organizations and small businesses manage their payroll needs,” said Carlos Rodriguez, president and chief executive officer of ADP.